How can we help?

Support, documentation, and guidance for researchers, institutions, and partners using the Faculti platform, app, MCP, API and research tools.

Call the Office

UK +44 20 8050 6776 US +1 339-207-0134
10,000+
Expert interviews
1M+
Video clips
250M+
Papers
— All systems operational. No disruption to core services expected.
Hey — I can help with platform access, institutional setup, DOIs, the API, MCP, the app, and more. What can I help with?

Ticket Created

We'll respond within one business day.

Submit your institution's technical details. Only basics required — fill in what applies.

SAML / SSO

No metadata URL? Provide these instead

IP Ranges

EZproxy

Setup Form Submitted

Our technical team will begin configuration.

Submit a Support Ticket

Get help with platform access, institutional licensing, account issues, or technical problems. Our team typically responds within one business day.

Track Your Tickets

Look up existing tickets by email address. View current status, read replies from our team, and continue the conversation.

Video Guides

Short walkthroughs covering new features, platform updates, onboarding, and how to use Faculti effectively.

Developer & Integration

API documentation, MCP setup for Claude and Cursor, LTI integration guides, and MARC record information for libraries.

Submit a Support Ticket

Describe your issue and we'll route it to the right team. You'll get a ticket ID to track progress.

Ticket Created

Save this ID to track your ticket. We typically respond within one business day.

My Tickets

Enter your email to view your support tickets.

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How-To Guides
Product Updates & Walkthroughs

Short walkthroughs covering new features, platform updates, and how to use Faculti effectively.

iOS and Android App

How to download and use the Faculti app on iOS and Android to search interviews, browse papers, and explore collections on the go.

Faculti MCP and Claude

How to connect Faculti to Claude Desktop, Claude Code, and other MCP-compatible AI tools to search expert interviews and academic papers directly from your workflow.

Getting Started with Faculti

A walkthrough of how to sign in, navigate the platform, and start using search, collections, and expert video interviews.

Search & Discovery

How to use Faculti's semantic search to find expert interviews and papers by author, subject, institution, or concept.

Chrome Extension

How to install and use the Faculti Chrome extension to surface relevant expert interviews and research as you browse.

Research Pulse & Discovery Tools

How Research Pulse distils thousands of papers daily into structured insights, and how Discovery helps you ask complex research questions.

Developer
Faculti API

Public API access supporting openness, interoperability, and the advancement of education and research.

Open & Free for Research

Freely available for non-commercial, educational, and research projects. No custom development, paid support, or licensing required.

Suggested attribution: "Powered by Faculti – supporting open access to academic insight."

How the API Works

Standard HTTP requests returning lightweight JSON, compatible with any modern language or platform.

faculti.net/api/v1/videos/public?limit=3 Full API documentation →
Faculti MCP

Connect Faculti directly to AI assistants like Claude, Cursor, and other MCP-compatible tools via the Model Context Protocol.

What is Faculti MCP?

The Faculti MCP server gives AI tools direct access to 10,000+ expert video interviews, 250M+ academic papers, research contributions, and economic/social indicators — all within your AI workflow.

search_videos search_papers search_contributions search_indicators list_institutions

Quick Setup

Add Faculti to Claude Desktop, Claude Code, or Cursor with a single config entry. No API key required.

npx -y @anthropic-ai/create-mcp@latest --name faculti --url https://faculti.net/mcp Full MCP setup guide →
FAQ
Frequently Asked Questions

Accounts & Access

Visit faculti.net/login. Sign in with email and password or via institutional SSO where enabled.
Global search is at the top. The left-hand sidebar gives access to Ask, Explore, Discover, and Video IQ. Category and institution pages are at the bottom of the sidebar.
IP-based access, EZproxy, and SAML/Shibboleth SSO. Library and IT teams can contact technical support to configure or update settings.
All tools, archive, collections, subject-specific packages, DOI-linked content, usage statistics, metadata, and citation tracking.

Platform & Discoverability

Important research should exist as a permanent, citable, and discoverable part of the scholarly record — produced editorially and published with full metadata.
Interviews are indexed across academic discovery systems used by universities, libraries, and researchers globally — reaching beyond traditional publication channels.
As a Crossref member, Faculti assigns DOIs to new interviews at no cost. Each interview is fully citable, ORCID-compatible, and permanently accessible.

Technical & Platform

Account identifiers, institutional access information, and aggregated usage events for authentication, subscription management, and reporting.
Assistive AI is used solely to enhance discovery and contextual linking. Faculti does not feed content into third-party AI systems or LLMs.
It operates locally within the browser, activated only when opened by the user. No personal data, browsing history, or credentials are collected or transmitted.
For app password resets or login issues, email app (at) facultisupport.com. Include the email address associated with your account.
Resources
Key Links & Policies
About & Mission → Testimonials → Terms of Service → Privacy Policy → AI Policy → Cookies Policy → Download the App → API Documentation → MCP Setup Guide →

Technical Set-up

Post-purchase setup form. Submit your institution's technical details and we'll configure access. Only the basics are required — fill in what applies.

Basics (required)

SAML / SSO

No metadata URL? Provide these instead

IP Ranges

Include on-campus and VPN ranges.

EZproxy

Once received, we'll register your proxy and provide the stanza:
Title Faculti
URL https://faculti.net
HJ https://research.faculti.net
DJ faculti.net

Setup Form Submitted

Our technical team will review and begin configuration. We'll be in touch.

AI Support Assistant

Get instant answers or submit a ticket if you need human help.

Hey — I'm the Faculti support assistant. I can help with platform access, institutional setup, DOIs, the API, MCP, the mobile app, and more. What can I help with?

Submit a Ticket

Can't find the answer? Submit a ticket and our team will get back to you.

Ticket Created

We'll respond within one business day.